Mo1. What is facilitation?
-Welcome Remarks
-Crucial terms you should know before facilitation
-Effective roles for a facilitator
-Four fundamental skills
-Taste of facilitation - Sorting a list of ideas into groups
-ECDO: The first step of becoming a successful facilitator
-Activity: facilitator - group member relationship
-R&R assigned
-The philosophy and value of a facilitator
-Three-step process for conduction a meeting; before-during-after

Mo2. Facilitation Skills
-Planning an effective meeting
-Self-assessment: facilitation skills
-OADI: The essential facilitation skills
-Understanding group behaviors
-Interpreting conversations
-How to enhance participation
-Small intervention techniques

Mo3. Creating a participative environment
-Brainstorming techniques: the basics of a facilitative group process
-Critical first steps
-Understanding team development
-Ground rules and guidelines
-Creating a team contract
-How a team culture emerges in a group
-Intervention techniques

Mo4. Facilitation as an effective commuicator
-The facilitator as a group psychologist
-Silent communication but equal participation: Nominal group technique
-Idea culling techniques: rank ordering&dots instruction
-Diagnosis&Exercise: tip three pros&cons
-Implicit messages and consequent behaviors
-Active listening as a problem-solving technique
-Essential questioning techniques
-Conflict management during facilitation
-Wrap up